BBC FAQ’s

Frequently Asked Questions

FAQs

Can I bring food & drinks on the boat?

Absolutely! We encourage you to bring whatever you need for a fun day on the lake! We can also provide a mini cooler for you to use for free

Will I get a refund if the weather sucks?

We always offer complimentary (based on availability) rescheduling in the event of bad weather. However…Rain or Shine, we OUTSIDE!

Can we smoke on the boat?

….we don’t care lol. Just bring an ashtray please. ANY damage to boat seats from ash will be charged accordingly.
(NO HOOKAH while boat is in motion, hookah can only be used on islands)

Do I have to pay a deposit?

We offer multiple payment options including a “deposit” of $100 which will be used towards your booking. Full amount due by midnight the day before your booking

“ You break it, You buy it” - You will sign a lease agreement when we meet you which will list all potential damages as well as any charges you can expect.

What if the boat has mechanical issues?

Don’t panic! In an emergency we contact TOW BOAT USA (704) 200-1930 we have full coverage and they will come take care of you within 45mins!

Is there a bathroom on the boat?

No. Our Pontoons, Tritoons and Sports Boats do NOT come equipped with a bathroom. However we will always happily take you to land to use the toilet during your booking!

Privacy Policy & Text Messaging Communications Opt-In

“Can I just text questions I have directly?”

Yes! By opting in, you agree to receive text messages from us. Message frequency varies, typically 1-2 messages per month (or based on booking frequency). Message and data rates may apply. Text HELP for help and STOP to unsubscribe at any time.

Stay Connected! Opt in to receive exclusive updates, booking reminders, event notifications, and special offers directly to your phone. Don’t miss out on our latest Black Boat Club events and promotions - sign up today!

Effective Date: 3/20/21

1. Data Collection and Usage
We collect personal information such as your name, email address, phone number, and payment details when you book with us. This information is used to:

• Process your booking and payments.

• Communicate with you about your reservation.

• Improve our services and customer experience.

• Send you updates, exclusive offers, and event information (if you opt in).

2. Data Sharing
We do not sell or share your personal data, including your phone number or any communication content (such as text messages), with third parties for marketing purposes. Data is shared only with trusted providers (e.g., payment processors) necessary to fulfill your booking and provide services.

3. Data Protection
We use industry-standard security protocols to protect your data from unauthorized access, disclosure, or alteration. Payment information is encrypted and processed securely through third-party services.

4. Data Retention
We retain personal information only as long as necessary to fulfill our service obligations and comply with legal requirements. After this period, your data is securely deleted or anonymized.

5. Your Rights
You have the right to:

• Request access to your data.

• Correct or delete your data.

• Withdraw consent for communication at any time by texting STOP.

6. Contact Us
For questions about this policy, contact us at info@blackboatclt.com or (704) 908-4064.

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